INTERVIEW QUESTIONS (MANAGERS)

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• Tell us about training process here at Madison Connection (broad-room for follow up)

• How many days/ how long per day/what is covered

• What do you want your employees to get out of the training? (What are the main goals of the training?)

• Do you think new hire training needs to be cut down or increased? Why?

• In which areas do new callers struggle the most?

  • Are they trained in this area? If yes, why do you think they still struggle?

• What do you do when employees do not meet expectations outlined in the training?

• How do you evaluate the success of the training?