System: Madison Connection

Sub-system: Training within Madison Connection

System purpose/description: A system for managers to train the callers directly on the general knowledge of JMU and Madison Connection

Desired outcomes: Employees who know the general knowledge of JMU, the 5 priority funds, the 3-ask structure, campus call and the general call procedure

Inputs: Managers and callers

Processes: Transfer of knowledge from managers to caller about how to make efficient calls, meet performance goals and succeed at Madison Connection.