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TASK ANALYSIS

TASK INVENTORIES

  • Wifi

  • Computer and keyboard

  • Headset

  • Scripts

  • General information about funds

  • Call box

  • Bluefin credit card box

  • Chair

  • Desk

  • Coloring pages and puzzles for down time

TASK ANALYSIS

  • Must be a JMU student

  • Optimism

  • Personable personality

  • Interpersonal skills

  • Ability to overcome objections

  • Motivation

  • Team comradery

  • Must be able to work 3 shifts a week (one on Sunday)

  • Must be PCI certified

  • Must be able to meet the benchmarks

    • Benchmarks: Pledge rate: 35%, Credit Card rate: 33%, Upgrade rate: 34%, 5 Matching gifts

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